Products and Orders
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Products and Orders
Stock Availability
Our inventory feed is supplied by warehouses and is subject to change, as it is updated every 24-48 hours. In the event that an in-stock item sells out and becomes unavailable, you will be notified via email.
Product Description
PartsEngine.ca and its associates attempt to be as accurate as possible. However, PartsEngine.ca does not warrant that product descriptions or other content of this site is accurate, complete, current, or error-free. Product images, for example, may not represent the exact product as they may be a generic image. We suggest checking the manufacturer’s website product details to ensure accuracy.
Please note that products that are labeled as ‘Universal Fit’ does not mean the part will fit any vehicle. This is only indicating that the part is not vehicle-specific, it was not designed to fit one or a select few vehicles.
If a product offered by PartsEngine.ca itself is not as described, your sole remedy is to return the product if it meets the conditions outlined in our Returns Policy.
We value your feedback, if any inconsistencies or inaccuracies are found, please contact our Customer Service Team.
Price Error
We strive to ensure that all product prices are accurate and up-to-date. Human or technical errors can occur and we are constantly taking steps to prevent it from happening.
In the event that a product is listed at an incorrect price due to a typographical, photographic, informational, or technical error, Partsengine.ca reserves the right to refuse or cancel any orders placed at the incorrect price.
If your order is affected by such an error, we will notify you as soon as possible and provide you with the option to proceed with the order at the corrected price or cancel the order. We apologize for any inconvenience this may cause and appreciate your understanding.
Price Match
Nobody beats PartsEngine.ca's prices, that is why anything found at a lower price online, in-store, or in-print can qualify for price matching at 5% of the difference!
In-stock and ready-to ship products that match the exact brand and part number as shown on PartsEngine.ca are eligible for Price Matching. Price Matches are calculated after PartsEngine.ca’s lowest advertised price after any promotions/coupons/rebates.
We recommend reviewing our Price Match policy available at the bottom of each page or clicking the following link, prior to contacting our Customer Care Specialists either via our Support Ticket system: https://www.partsengine.ca/t-PriceMatch.aspx
PartsEngine.ca reserves the right to refuse any Price Match requests at its sole discretion.
Price Protection
If the price of the product has decreased within 10-business days from the date of purchase and has not been shipped or processed by PartsEngine.ca. You would be eligible for Price Protection (Excluding products purchased during a promotional sale/discount). The difference between price purchased and current retail price will be issued in the form of a store credit.
Products placed over 10-business days and that have been shipped or delivered are not eligible for Price Protection. Products that require a Special Order or Price Matched products are excluded from our Price Protection policy.
Promotions and Sales
At PartsEngine.ca our promotional offers will be communicated through our website or email Newsletters, and any other approved communication methods. Each offer will have its own set of terms and conditions, which are agreed upon once the promotion is applied to the purchase.
Please note that some exclusions do apply, please refer to the promotions page for further details. Promotional codes cannot be stacked on an order, and cannot be used on orders that have already been shipped or delivered.
PartsEngine.ca reserves the right to refuse any promotional offers or discounts.
Special Order
Our special orders are procured directly from manufacturers or alternate suppliers outside of our standard stocking routines to fulfill a specific order. As a result, special orders cannot be canceled, returned, or may incur a restocking fee of 10%-30% if deemed eligible for a return.
All quoted delivery times for Special Orders are estimates only, actual delivery timeline depends on the manufacturer's lead time and location and are subject to change. Some special order products may incur additional fees, as the fees quoted by Partsengine.ca include taxes, duties, and all other applicable fees.