Processing
In-stock products are typically processed to ship within 2-3 business days. Additional time may be required during peak seasons, promotional periods, or for products requiring special handling, such as oversized packages.
Shipping and Delivery
Once your order is ready to ship, we�ll send you an email with the carrier details and a tracking number so you can follow its progress. Most orders are delivered within 2-7 business days once shipped. We usually ship with Canpar or FedEx, but may choose another trusted carrier when necessary. All orders are sent to the address provided at checkout, however we do not ship to PO/RR boxes. While we work hard to meet our delivery estimates, actual timelines can vary depending on stock levels, the origin and destination, the size of the package, the carrier�s schedule, and weather conditions. Please note that we do not currently offer expedited shipping services.
PartsEngine.ca offers free ground shipping on most products within Canada. Some restrictions do apply (may require additional shipping charges):
- Shipments to the Northwest Territories, Yukon, Nunavut, certain areas in Labrador
- Shipments to rural areas or locations with very limited access to our carriers
- Certain oversized products or products that require special handling
If additional shipping charges are required, customers will be contacted for confirmation or offered to cancel for full refund.
LTL Shipping
Oversized products shipped by LTL (Less Than Truckload) or freight/pallet services require a valid monitored phone number for the carrier to schedule a delivery. A recipient must be available to inspect and sign for the shipment. Failure to accept the delivery or communicate with the carrier may result in storage or return fees charged to the customer.
To safeguard your interests and ours, do not sign the Bill of Lading (BOL) until the shipment has been thoroughly inspected. By signing the BOL, it confirms the shipment was received in good condition, void of issues, defects, damages, or missing parts. All damages or discrepancies must be documented on the BOL at the time of delivery, and the shipment may be accepted or refused. Clear photographs of the issues and packaging must be taken, and PartsEngine.ca must be notified within 24 hours to assist with finding a resolution and prevent additional charges, delays in processing, or refusal of your claim.
If any damage or discrepancies are reported after signing the BOL, any claims may be denied.
Pick Up
Orders may be picked up at our Richmond Hill, Ontario facility. Please allow 3-7 business days for processing, as same-day pickups are not available. Customers will be notified by email when orders are ready. Pickup orders must be made by the credit card holder, with a photo government-issued ID.
Inspect items at pickup before accepting them. Claims for damage or discrepancies reported after pickup may be denied. Package can be refused, however replacement timelines may vary.
Orders not collected within 30 days (10 days during peak season : October 1st to January 15th) of being marked �ready for pickup� may be subject to storage fees, and PartsEngine.ca may refuse cancellations or returns beyond this timeframe.