Payment

At Partsengine.ca we offer the following payment options:

Visa/VisaDebit
Mastercard
Amex
Affirm Installment

Your payment method will be charged once the order has been placed. You will receive an email confirming that your order has been received and your payment has been processed.

All transactions are subject to payment verification. If there is a discrepancy between the billing address you have on record with your bank institution and the address inputted on the order, the order may be held for review. Although the transaction may be completed, if it is flagged by our payment gateway, we will need to conduct a secondary check. This may cause a delay in the order processing time.

If a verification cannot be completed, Partsengine.ca reserves the right to cancel the order for a full refund or the order may be subject to an additional verification process from our internal department.

Additional Fees

Partsengine.ca offers a variety of products and some products may incur additional costs/fees, such as a “Core Fee”.

Items with a core charge/fee contain components or materials that can be reused to make a new part. Starters, steering boxes, transmissions, brake shoes/calipers and water pumps are just a few examples of, but not limited to, parts that may have a core charge.

When you return the old part (the core), the manufacturer will refund/credit the core charge. Should you have any inquiries regarding the return of a core once you receive your new product, you can reach out to our Customer Service Team or the manufacturer directly.

Should a product require additional fees, you will be contacted via email or phone from a Customer Service Representative.

Cancellations

We offer free no-questions-asked cancellations on all orders which have not yet entered the processing or shipping phase.

To cancel an item on order, simply reach out to our Customer Help Center and one of our dedicated agents will be happy to assist. We suggest sending an email and calling our Customer Service line to ensure the order is canceled prior to it being shipped.

We are unable to revise or stop a shipment after it has entered the shipping cycle. If you wish to cancel an order after the shipping process has begun, we recommend setting up a return after its arrival.

Refusing the package could cause it to be placed in a lower queue by the carrier and may take up to 30 days to return, additional shipping fees may also apply for refusal of a shipment.

Refunds

Refunds will be issued to your original form of payment or in store credit. If you are returning a product, the refund will only be issued after the product has been received, inspected, and processed. Our processing time for refunds is 5-7 business days but the refund may take up to several business days to be reflected on your bank statement depending on the institution.

If you wish to forego the processing time you may opt for store credit that can be used towards your future purchases.